We Can Answer Your Questions - Just Ask!

We understand that you will have lots of questions before you decide to go ahead with any work and we often get asked the same questions time and time again from customers so we thought it would be useful to put together a frequently asked questions page to help guide you.


Please select from the following option to take you to the relevant area:-




Planning FAQ's

The planning process can seem quite complicated and unnerving as if you get it wrong it can mean in extreme cases you may be asked to undo any work that has been carried out. Here at Connella we have had many years experience of producing designs that conform to planning guidance, submitting planning applications and dealing with the planning teams and building control.


We are also fully up to date on all of the current building regulations and NHBC guidelines so you can be assured that any work we do will indeed meet these requirements, if not exceed them. 


We have put together a few of the most common questions we are asked with regards to planning and building regulations and we hope they help you understand the process a bit more clearly. For further information you can visit the Planning Portal.


  • What is planning permission?
    • Planning permission is were you gain permission from your local council to enable you to build a new property or alter an existing property. 
  • Do I need planning permission?
    • Most development requires planning permission however there are certain works that can be carried out under permitted development rights. Each and every project is different so it is important you are clear on what your council will allow with regards to permitted development and you must be certain if you fall within this category before you begin any work or you could be made to remove anything you have built.
    • Internal works that do not affect the outside of a building generally do not require planning permission however they may require buidling regulations.
    • If you have a listed building you may require planning permission for even minor works.
  • What is permitted development?
    • In some cases certain work can be carried out without the need for planning permission and this is classed as permitted development. The work you are allowed to do depends on the size and type of your property and the plot it is on.
    • It is important to note that building regulations approval may be required even if planning permission isn't.
    • If you live in a conservation area or own a listed building then the permitted development rights may be more restricted.
  • What are building regulations?
    • Building regulations are required to ensure that any work carried out is to a certain standard that has been approved by Parliament. They have been put in place to ensure properties are safe, accessible, energy efficient and provide a healthy environment.
    • If you are building a new property, extending or altering an existing property, providing fittings in a building, carrying out structural alterations, re-roofing using different materials or changing the use of a building then it is very likely that you will require permission from building control who will make regular inspections of the work to ensure it conforms to all current standards.
    • It is possible to begin work under building notice if you haven't submitted a building regulations application but you still have to inform the local authority prior to commencing work. They will let you know when you will be required to contact them in order for an assessment of the work carried out to be done before you continue any further.
  • How long will I wait to get planning permission?
    • Most applications take 8 weeks for the planning team to reach a decision. In certain cases if a project is particularly large or complex then it may take upto 13 weeks.
  • Can work start once I submit my application?
    • We would never recommend that you begin work without first receiving your decision from the local authority. Even if your application is successful there may be certain conditions set out that will need to be met and if you have already started work it may be extremely costly and time consuming to rectify this.

Building/General FAQ's

This section covers some of the more building or general questions we often receive. If you have any additional questions please do not hesitate to contact us.
  • Are you insured?
    • We are fully insured and can provide you with our insurance documents if you would like to see them.
  • Do you have any references?
    • We have written references from our past customers or if you would prefer we can arrange for you to speak with one of our recent customers. We will, where possible, always try and put you in touch with one of our customers who has had similar work carried out to what you are proposing.
  • I already have plans drawn can you use these?
    • In most cases, Yes. As long as the drawings are to scale we should have no problems working from them. We would need to see them but in general if they have been drawn for planning purposes then they should be adequate to work from.

We are pleased to announce the launch on Prestige Roofs dedicated to providing replacement tiled conservatory roofs, windows and doors. Please visit our seperate website for further information.

Proud Members of....

Prestige Driveways

We are pleased to announce Prestige Driveways by Connella Ltd.


We offer a range of driveway and patio finishes including block paving, imprinted concrete and flags and can provide you with a beautiful new driveway or patio to compliment your home.

We also offer a professional cleaning service should your existing driveway or patio just need reviving.


Our cleaning service can bring life back into the dirtiest of surfaces.

Please see our Driveways page for more information or contact us for a free no obligation quote.

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